Refund policy
Goodspazo, operated by Lvliang Lishi District Longxiong Trading Co., Ltd., provides returns and refunds for eligible orders placed through https://goodspazo.com.
1. Return Eligibility
Eligible return requests may be submitted within 30 calendar days of delivery.
Returned products must be unused, in their original condition, and include the original packaging and supplied components where applicable. Proof of purchase may be required.
These conditions do not limit rights relating to damaged, defective, incorrect, or otherwise non-conforming products.
2. How to Request a Return
To request a return, email [email protected] with your order number, product details, and reason for the return.
Our support team will review the request and provide return authorization and shipping instructions where applicable.
Please do not send a return before receiving instructions from our support team.
We aim to respond within 1–2 business days, excluding weekends and public holidays.
3. Damaged, Defective, or Incorrect Products
If an order arrives damaged, defective, or different from the product ordered, please contact us promptly.
Include your order number and a description of the issue. Photos of the product or packaging may be requested where reasonably available.
After review, we may provide a replacement, refund, or another appropriate resolution.
4. Return Shipping Costs
Customers are responsible for return shipping costs for eligible change-of-mind returns unless otherwise required by applicable law.
If a product is confirmed to be damaged, defective, or incorrect, Goodspazo will cover reasonable return shipping costs or provide another appropriate resolution.
Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.
5. Refund Processing
After an eligible return is received, we aim to inspect it and notify you of the refund decision within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Additional processing time may be required by the bank, card issuer, or payment provider.
6. Non-Returnable Products
Personalized or custom-made products, gift cards, and products clearly identified as non-returnable before purchase may not qualify for change-of-mind returns where permitted by law.
Products that have been used, altered, intentionally damaged, stained, or returned with missing components may also be refused.
These exclusions do not affect rights relating to damaged, defective, or incorrect products.
7. Cancellations and Exchanges
Cancellation requests should be sent to [email protected] as soon as possible.
Orders may be canceled before shipment when processing allows. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Exchanges are subject to product availability and return eligibility. If a replacement is unavailable, an eligible refund may be offered instead.
8. Return Instructions
Approved returns must be sent only to the return address provided by our support team.
Do not send products without prior authorization, as unauthorized returns may not be accepted.
For return assistance, email [email protected]. Customer service is available Monday–Friday, 9:00 AM–6:00 PM, UTC+8.