Shipping policy
Goodspazo, operated by Lvliang Lishi District Longxiong Trading Co., Ltd., provides clear shipping information for orders placed through https://goodspazo.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Processing may include payment verification, order preparation, packaging, and arranging shipment with the appropriate carrier.
Tracking information will be provided by email after shipment where available.
2. Shipping Destinations
We ship to selected international destinations.
Available countries and regions are shown during checkout and may vary depending on the destination, product, and applicable shipping restrictions.
If shipping is unavailable to a particular location, checkout may not be available for that delivery address.
3. Estimated Delivery Time
Orders are typically delivered within 7–15 business days after shipment.
This estimate does not include the 1–3 business days required for order processing.
The total estimated time from payment confirmation to delivery is generally 8–18 business days.
Delivery may take longer because of customs procedures, carrier delays, weather conditions, public holidays, local restrictions, or other circumstances outside our reasonable control.
Estimated delivery times are provided for reference and do not guarantee delivery on a specific date.
4. Shipping Fees
Goodspazo offers standard shipping for $12.99 USD on orders below $39.99 USD.
Free standard shipping is available for orders of $39.99 USD or more.
Shipping eligibility is generally calculated using the order subtotal before taxes and other charges unless otherwise stated during checkout.
Applicable shipping fees will be displayed before payment is completed.
5. Taxes and Customs Duties
Any taxes collected by Goodspazo will be displayed during checkout.
International shipments may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.
Charges not collected or prepaid by Goodspazo may be payable by the recipient under applicable local laws.
6. Order Tracking
Tracking information will be sent by email after shipment where available.
Please allow time for the carrier to update tracking details. Tracking updates may occasionally be delayed during international transportation, carrier processing, or customs clearance.
For tracking assistance, email [email protected] and include your order number.
7. Shipping Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, email [email protected] as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has been shipped.
If a package cannot be delivered because of incorrect or incomplete information provided by the customer, available options will be reviewed based on the shipment status and carrier requirements.
8. Lost, Damaged, or Delayed Packages
If a package is significantly delayed, lost, or damaged during transportation, email [email protected] with your order number and relevant details.
For damaged shipments, photographs of the package and affected product may be requested where reasonably available.
Where necessary, we may contact the carrier to investigate the shipment.
For confirmed lost or damaged orders, Goodspazo will provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
Nothing in this policy limits applicable rights relating to damaged products, failed delivery, or undelivered orders.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Eligible return requests may be submitted within 30 calendar days of delivery.
Customers must obtain return authorization and shipping instructions before returning a product.
After receiving an eligible return, we aim to inspect it and notify the customer of the refund decision within 3–5 business days.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Banks and payment providers may require additional processing time.
For shipping-related assistance, email [email protected]. Customer service is available Monday–Friday, 9:00 AM–6:00 PM, UTC+8.