Terms of service
Welcome to Goodspazo, operated by Lvliang Lishi District Longxiong Trading Co., Ltd. These Terms of Service govern your use of https://goodspazo.com and purchases made through our online store, subject to applicable consumer protection laws.
1. General Conditions
By using our website, you confirm that you are legally capable of entering into a binding agreement and agree to use our services only for lawful purposes.
You must provide accurate information when placing an order and must not use our website for fraudulent, abusive, unlawful, or unauthorized activities.
We may refuse or cancel an order because of suspected fraud, incorrect information, payment verification issues, product unavailability, or other circumstances permitted by law.
If a paid order is canceled, any applicable refund will be issued in accordance with applicable law and our store policies.
2. Products and Services
Goodspazo offers pendant lighting, ceiling lighting, decorative lanterns, table lamps, and related lighting accessories.
We aim to provide accurate product descriptions, images, dimensions, materials, finishes, available options, and prices.
Colors, textures, finishes, dimensions, and visual appearance may vary slightly because of photography, lighting conditions, screen settings, manufacturing processes, and normal product variation.
Customers should review available product information, dimensions, installation requirements, and compatibility details before placing an order.
3. Orders and Payments
Customers must provide accurate billing, shipping, payment, and contact information when placing an order.
Product prices, applicable taxes, and shipping charges will be displayed during checkout before payment is completed.
Payments are processed through third-party payment providers. Goodspazo does not directly store complete payment card numbers or card security codes.
Orders are subject to payment confirmation, product availability, and verification where necessary.
4. Shipping and Delivery
Shipping fees, processing times, estimated delivery times, and available destinations are described in our Shipping Policy or displayed during checkout.
Delivery may be affected by carrier operations, customs procedures, weather, public holidays, local restrictions, or other circumstances outside our reasonable control.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Customers may request assistance with delayed, lost, damaged, or incorrectly delivered orders.
5. Returns and Refunds
Eligible return requests may be submitted within 30 calendar days of delivery in accordance with our Return and Refund Policy.
Customers must obtain return authorization and shipping instructions before sending a product back.
For confirmed damaged, defective, or incorrect products, Goodspazo will provide an appropriate resolution in accordance with applicable law.
After receiving an eligible return, we aim to notify the customer of the refund decision within 3–5 business days.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval. Additional processing time may be required by banks or payment providers.
Nothing in these Terms limits mandatory consumer rights provided by applicable law.
6. Order Changes and Cancellations
Order change or cancellation requests should be sent to [email protected] as soon as possible.
We will make reasonable efforts to assist before an order has entered fulfillment or been shipped.
Once processing or shipment has begun, changes or cancellations may no longer be possible.
Where cancellation is unavailable, an eligible return may be requested after delivery in accordance with our Return and Refund Policy.
7. Product Installation and Use
Certain lighting products may require assembly, installation, electrical connections, or suitable mounting hardware.
Customers are responsible for reviewing product specifications and ensuring that a product is appropriate for the intended location and electrical system.
Where professional installation is appropriate or required, installation should be performed by a qualified professional in accordance with applicable electrical and building requirements.
Goodspazo is not responsible for damage caused by improper installation, unauthorized modification, misuse, or failure to follow applicable installation instructions, except where liability cannot legally be excluded.
8. Third-Party Services
Our website is powered by Shopify and may use third-party payment, shipping, analytics, fraud prevention, customer support, and advertising services.
These service providers may operate under their own terms, privacy policies, and legal obligations.
Goodspazo remains responsible for obligations that cannot legally be excluded or transferred.
9. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
Information may be processed for orders, payments, delivery, returns, refunds, customer support, fraud prevention, website security, analytics, and other legitimate business purposes.
Cookies and similar technologies may be used where permitted by applicable law.
Please review our Privacy Policy for additional information.
10. Website Use and Liability
We make reasonable efforts to maintain accurate website information and reliable shopping functionality.
Temporary technical interruptions, connection problems, or third-party service disruptions may occasionally occur.
Customers must not interfere with website security, attempt unauthorized access, introduce malicious code, or use our services for unlawful purposes.
To the extent permitted by law, Goodspazo is not responsible for indirect, incidental, or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded.
11. Intellectual Property
Unless otherwise stated, the Goodspazo name, website text, graphics, branding, layout, and other original content are owned by or licensed to Goodspazo and are protected by applicable intellectual property laws.
Website content may be used for ordinary personal shopping purposes.
Protected content may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
12. Governing Law
These Terms of Service are governed by the applicable laws of the People's Republic of China, except where mandatory consumer protection laws in the customer's jurisdiction apply.
Nothing in these Terms limits mandatory statutory rights available under applicable law.
Questions regarding these Terms, products, orders, shipping, returns, or refunds may be sent to [email protected]. Customer service is available Monday–Friday, 9:00 AM–6:00 PM, UTC+8.